To install and activate your eSIM, select your operating system and the type of installation/activation from the options below. Remember to install your eSIM before your departure and Activate it only at your arrival!
IOS Operating System
1. Add eSIM
Go to Settings > Cellular/Mobile Data > Add eSIM > Use QR Code.
Make sure you have internet connection!
2. Scan QR code
Print or share the QR code to another device and scan it. Tap «Continue» and wait until your eSIM connects to the network (it might take a while) then tap «Continue» again to activate it. If you can’t share the QR, please install the eSIM manually.
3. Choose a Name for your New eSIM
Select your new eSIM plan, pick one of the suggested labels (e.g. Travel) or create a custom one (e.g. Connectivity eSIM), then tap “Done”
4. Choose Default Lines
Select «Personal» (the name may vary» for your default line, then tap «Continue»Choose «Personal» for iMessage and FaceTime then tap «Continue». Choose your new eSIM plan for cellular/mobile data, then tap «Continue».
1. Add eSIM
Go to Settings > Cellular/Mobile Data > Add eSIM > Use QR Code.
Make sure you have good internet connection!
2. Enter Details Manually
Tap “Enter Details Maually” and enter SM-DP + Address and Activation code (eSIM info). Tap “Next”, then “Continue” twice and wait until your eSIM connects to the network, then tap «Done».
3. Choose a Name for your New eSIM
Select your new eSIM plan, pick one of the suggested labels (e.g. Travel) or create a custom one (e.g. Connectivity eSIM), then tap “Continue”.
4. Choose Default Lines
Select «Personal» (the name may vary» for your default line), then tap «Continue». Choose «Personal» for iMessage and FaceTime then tap «Continue». Choose your new eSIM plan for cellular/mobile data, then tap «Continue».
1. Open Connectivity eSIM
Get into Settings, then tap on Mobile Data and select the eSIM you have installed.
2. Turn on Data Roaming
Turn ON «Data Roaming» on your new eSIM.
Tap on Voice & Data and select LTE
Turn off Limit IP Address Tracking
Make sure “Data Roaming” is disabled on your primary line to prevent any charges from your carrier!
3. Turn off Data Roaming in your principal line
Go back to «Cellular», tap on your principal line and toggle off “Data Roaming” to prevent any charges from your carrier.
4. Restart your device and enjoy your data!
Restart your device and make sure you have WIfi off, wait a few minutes and your eSIM will automatically connect to the supported network. If you experience any issues, please contact us!
Android Operating System
1. Add eSIM
Go to Settings > Connections > SIM card manager. Under eSIMs, tap on + Add eSIM
Make sure you have a good internet connection!
2. Scan QR code
Print or share the QR code to another device, then tap on “Scan QR code” and scan it.
Wait a few seconds while your new mobile plan is identified and then press ADD to add it to your device. If you can’t share the QR, install the eSIM manually
3. Label your data plan
If you want to change the name of your eSIM, click on your new plan and edit the name. We recommend naming it, for example «Connectvity eSIM.»
1. Add eSIM
Go to Settings > Connections > SIM card manager. Under «eSIMs», tap on «+ Add eSIM» Make sure you have good internet connection!
2. Enter Activation code
Tap on “Scan QR code” then tap “Enter Activation code” and paste into the field. Wait a few seconds while your new mobile plan is identified and then press ADD to add it to your device.
3. Label your data plan
If you want to change the name of your eSIM, click on your new plan and edit the name. We recommend naming it, for example «Connectvity eSIM.»
1. Select your eSIM for Mobile Data
Go to Settings > Connections > SIM card Manager.
Under “Preferred SIMs” tap on “Mobile data” and select your new eSIM.
2. Activate Data Roaming
Go back to Connections > Mobile Networks then follow these setups: Data Roaming > Toggle ON Network Mode > Connectivity eSIM > select the highest option.
Need help?
Contact us at spainconnect@connectivityglobal.com or by Whatsapp : +34681916322
our team will be happy to assist you from 9am to 6pm on working days!