Don’t worry, this could be that your APN has not been set automatically. This is the most common issue when switching carriers. Here is how to solve it:

1. Check your APN

SETTING FOR ANDROID:

Go to: Settings / Mobile Networks / APN (Access Point Name).

Create a new APN with the following settings:

• Name: FI
• APN: fi.omv.es
• APN Type: default,supl,dun
• MVNO Type: IMSI
• MVNO Value: 2140606

SETTING FOR iOS IPHONE:

Go to: Settings / Mobile Data / Mobile Data Options, and configure:

MOBILE DATA field:

• APN: fi.omv.es
• Username: (leave it blank)
• Password: (leave it blank)

1.2. Turn off the phone, leave it off for 5 seconds, and turn it back on.

2. If the issue persists, try inserting the SIM card into another device to see if it picks up a signal.

3. If the issue persists, you can email us to spainconnect@connectivity.es or send a WhatsApp message to this phone number:+34681916322.

Thank you for your patience!

If you have your SIM and pay now for it’s activation you will be able to use it in the next 2 working hours (Monday to Friday 9am-6pm).

Your 40Gb allowance will be reset on day 1 of each calendar month. When contracting the data allowance will correspond to the proportional part of the remaining days of the month. For eg if you contract on day 15 you will have 20Gb during the current month, then 40Gb on next day 1.

You will be able to continue surfing but at a lower speed. This plan doesn’t allow refills. You will be back with full speed on day 1 of the month

Germany, Austria, Belgium, Bulgaria, Czechia, Cyprus, Croatia, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Gibraltar, Greece, Guadeloupe (French Caribbean), French Guiana (French Caribbean), the Netherlands, Hungary, Ireland, Iceland, Mayotte Island, Italy, Reunion, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique (French Caribbean), Norway, Poland, Portugal, Spain, United Kingdom, Romania, Sweden and the Vatican.

We work with different networks for our plans, but you can always check your coverage according to the tariff you are buying. In each product you can see as the last feature the network it uses.

Vodafone: https://vodafone.estufibra.com/

Movistar: https://www.movistar.es/tarifas-moviles/cobertura-movil/ 

Yes, all free of charge features like roaming in zone 1 (Europe) are activated by default.

YES. You can contract a recurring monthly plan for 7,90€/month contacting info@connectivity.es informing your name, phone number and bank details. You can also transfer this line to any other spanish operator (portabilidad)

The line will be suspended for 15 days then cancelled. If you want to continue using this line you will need to inform us before it is cancelled.

Network is VODAFONE, one of the top 3 in Spain. You can consult the coverage here: https://www.vodafone.es/c/conocenos/es/vodafone-espana/mapa-cobertura-movil/

You can consult all your line details using MIO APP:
https://play.google.com/store/apps/details?id=es.finetwork.vendor.mio&hl=en_US&pli=1
https://apps.apple.com/es/app/mi-operador/id1525536984
Note the available data may not be shown in total as we operate automatic refills until you reach 40Gb monthly usage.

Yes. You need to send the new owner documentation to spainconnect@connectivity.es

No, this offer start every month on day 1 with 40Gb

Upon your purchase you will be sent a purchase ticket. If you need a formal invoice just contact us at spainconnect@connectivity.es