iPhones:

• iPhone 15 series (iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max)

• iPhone 14 series (iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max)

• iPhone 13 series (iPhone 13, iPhone 13 Mini, iPhone 13 Pro, iPhone 13 Pro Max)

• iPhone 12 series (iPhone 12, iPhone 12 Mini, iPhone 12 Pro, iPhone 12 Pro Max)

• iPhone 11 series (iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max)

• iPhone XS series (iPhone XS, iPhone XS Max)

• iPhone XR

• iPhone SE (2020)

• iPhone SE (2022)

Please note that eSIM capability is not available on iPhone devices purchased from Mainland China, Hong Kong, and Macao, except for the iPhone 13 Mini, iPhone 12 Mini, iPhone SE(2020), and iPhone XS.‍

Samsung Devices:

Samsung has embraced eSIM technology on several of its Galaxy devices. As of March 2024, the following Samsung Galaxy models are eSIM-compatible:

• Galaxy S24

• Galaxy S24+

• Galaxy S23

• Galaxy S23+

• Galaxy S23 Ultra

• Galaxy S22 5G

• Galaxy S22+ 5G

• Galaxy S22 Ultra 5G

• Galaxy S21 5G series (excluding FE models)

• Galaxy S20 series (excluding USA models)

• Galaxy Z Flip series (excluding Galaxy Z Flip 4*)

• Galaxy Z Flip3 5G

• Galaxy Z Fold series (excluding Galaxy Z Fold 4*)

Certain Samsung devices purchased in South Korea and specific FE models do not support eSIMs.

For Galaxy S21 series devices from Canada and the USA, eSIM capability is available with the One UI 4 update installed.

Google Pixel Devices:

Google Pixel devices have also jumped on the eSIM bandwagon, providing users with more connectivity options. As of June 2023, the following Google Pixel models support eSIM:

• Pixel Fold

• Pixel 7 Pro

• Pixel 7a

• Pixel 7

• Pixel 6 Pro

• Pixel 6a

• Pixel 6

• Pixel 5a

• Pixel 5

• Pixel 4a

• Pixel 4

• Pixel 4 XL

• Pixel 3 & 3 XL*

• Pixel 3a & 3a XL*

Certain Google Pixel models purchased from specific regions may not have eSIM support, please verify with your carrier or device manufacturer.

Other Brands

Several other brands have embraced eSIM technology on select models. Here are some of them:

‍

HAMMER:

• HAMMER Explorer PRO

• HAMMER Blade 3

• HAMMER Blade 5G

‍

Huawei:

• Huawei P40

• Huawei P40 Pro*

• Huawei Mate 40 Pro

*eSIM is not available on Huawei P40 Pro+ and all Huawei devices purchased in China.

‍

Motorola*:

• Motorola Edge+

• Motorola Edge 40 Pro

• Motorola Razr 2019

• Motorola Razr 5G

*eSIM support is only available in certain regions, so verify with your carrier or device manufacturer.

‍

Oppo*:

• Oppo Find X3 Pro

• Find N2 Flip

• Oppo Reno 5A

• Oppo Reno 6 Pro 5G

• Oppor Reno 9A

• Oppo Find X5

• Oppo Find X5 Pro

• Oppo A55s 5G

*OPPO Lite line does not support eSIM.

‍

As eSIM technology gains momentum, more devices are likely to become compatible with this feature. Always ensure that you check with your carrier or device manufacturer for the latest updates and confirm eSIM availability in your region. Embrace the convenience and flexibility of eSIM, as it continues to shape the future of mobile connectivity.

Don’t worry, this could be that your APN has not been set automatically. This is the most common issue when switching carriers. Here is how to solve it:

FOR SIM:

SETTING FOR ANDROID:

Go to: Settings / Mobile Networks / APN (Access Point Name).

Create a new APN with the following settings:

• Name: FI
• APN: fi.omv.es
• APN Type: default,supl,dun
• MVNO Type: IMSI
• MVNO Value: 2140606

SETTING FOR iOS IPHONE:

Go to: Settings / Mobile Data / Mobile Data Options, and configure:

MOBILE DATA field:

• APN: fi.omv.es
• Username: (leave it blank)
• Password: (leave it blank)

1.2. Turn off the phone, leave it off for 5 seconds, and turn it back on.

2. If the issue persists, try inserting the SIM card into another device to see if it picks up a signal.

3. If the issue persists, you can email us to spainconnect@connectivity.es or send a WhatsApp message to this phone number:+34681916322.

FOR eSIM:

SETTING FOR ANDROID:

Go to the menu: “Settings” > “Connections” > “Mobile networks” > “Access point names” and press “Add” or “+” (depending on your device model).

Enter the following data:

Name: you can enter any name, for example: INTERNET

APN: airtelwap.es

MCC: 214

MNC: 01

Authentication type: PAP

APN type: default

APN protocol: IPv4

APN roaming protocol: IPv4

1. Save the APN settings from the corresponding menu option.
2. Select the APN settings you just created in “Settings” > “Connections” > “Mobile networks” > “Access point names”.
3. Activate “Mobile data” to browse the Internet.

SETTING FOR iOS IPHONE:

1. Go to the menu: “Settings” > “Mobile data” > “Mobile data network”.
2. Type airtelwap.es in the “Access point” field under Mobile data. You do not need to fill in any other fields.
3. Press “Back” to save Save the APN settings and return to the “Mobile data” screen.
4. Activate “Mobile data” to browse the Internet.

3. If the issue persists, you can email us to spainconnect@connectivity.es or send a WhatsApp message to this phone number:+34681916322.

Thank you for your patience!

If you have picked up your SIM card and completed the activation purchase, it will be activated in 30 minutes.

If you purchased an eSIM, we will send you the activation QR code with instructions to your email within a maximum of 2 hours during our business hours (Monday to Friday, from 9 a.m to 5:30 p.m.). Central European Time (CET)

Note that if you activate an eSIM outside of business hours, including during the weekend, it will be activated on the next business day in the morning.

If your Connectivity plan is about to expire, you can renew it to keep your line. To do so, select the plan you currently have and indicate during the purchase process that it is a renewal by ticking “Extend an existing Spain Connect SIM/eSIM”.

Note that the renewal must be done before your line expires during business hours, otherwise we will not be able to renew the same prepaid number.

If you don’t renew before the expiration date, the line will be suspended and you won’t have access to your plan’s benefits anymore.

Data resets on the first day of every month independently of when your line was activated, as we work on a calendar-month basis. 

Note that data left over at the end of the month does not carry over to the next month.

You will be able to continue surfing but at a lower speed. This plan doesn’t allow refills. You will be back with full speed on day 1 of the month

All free of charge features like roaming in zone 1 (Europe) are activated by default:

Germany, Austria, Belgium, Bulgaria, Czechia, Cyprus, Croatia, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Gibraltar, Greece, Guadeloupe (French Caribbean), French Guiana (French Caribbean), the Netherlands, Hungary, Ireland, Iceland, Mayotte Island, Italy, Reunion, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique (French Caribbean), Norway, Poland, Portugal, Spain, United Kingdom, Romania, Sweden and the Vatican.

We work with different networks for our plans, but you can always check your coverage according to the tariff you are buying. In each product you can see as the last feature the network it uses.

Vodafone: https://vodafone.estufibra.com/

Movistar: https://www.movistar.es/tarifas-moviles/cobertura-movil/ 

If you would like to keep your line, you can renew it. To do so, select the plan you currently have and indicate during the purchase process that it is a renewal by ticking “Extend an existing Spain Connect SIM/eSIM”.

Note that the renewal must be done before your line expires during business hours, otherwise we will not be able to renew the same prepaid number.

If you don’t renew before the expiration date, the line will be suspended and you won’t have access to your plan’s benefits anymore.

The line will be suspended. If you want to continue using this line you will have to extend your line before the expiration date through our website by purchasing the same product you have, and clicking on “Extend an existing Spain Connect SIM/eSIM”.

Contact directly via WhatsApp or via email to our technical support. They will give you the information. At the moment we do not have an application developed to check consumption, we are working on it!

To request a change of ownership of your line, you need to send the new owner documentation to spainconnect@connectivity.es letting us know which line you’d like to change

No, the data allowance for all plans is reset on the 1st day of each month independently if all of it was consumed or not.

Upon your purchase you will be sent a purchase ticket. If you need a formal invoice just contact us at spainconnect@connectivity.es

Sure, you can ask for a refund to spainconnect@connectivityglobal.com if the service hasn’t worked properly for you. But, you’ll have to keep in mind that we don’t refund the €5 activation cost.