Check your device’s compatibility with eSIM by following the instructions here.

If you do not want to use an eSIM or cannot use one, you will need to get a physical SIM card from one of our partners. Get in touch with us and tell us your location,  we will tell you who is the closest partners that can provide you with a SIM card.

Our partners are university and school associations, as well as student organizations.

Once you have the SIM card, choose your plan on our website and indicate the number written on the SIM card. We will directly activate your plan on your SIM card.

Unfortunately, we do not offer shipment.

In case your ID verification was declined or put in review, we will need to manually check it during business hours to finalize your eSIM/SIM activation.

Data resets on the first day of every month independently of when your line was activated, as we work on a calendar-month basis.

Note that data left over at the end of the month does not carry over to the next month.

If you use up your entire data allowance, your internet access will be blocked.

You can contact us to add a top-up or upgrade your plan.

Roaming in Zone 1 EU is included in all of our plans. The full list of countries covered is: Andorra, Austria, Belgium, Bulgaria, Croatia, Czechia, Cyprus, Denmark, Estonia, Finland, France, French Guiana (French Caribbean), Germany, Gibraltar, Greece, Guadeloupe (French Caribbean), Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique (French Caribbean), Mayotte Island, Monaco, Netherlands, Norway, Poland, Portugal, Reunión, Romania, Slovakia, Slovenia, Sweden, Switzerland and the Vatican.

To activate your eSIM, we will need your parent or legal guardian to send us an email confirming their consent to the activation and use of the SIM card by you with an attached clear copy of their official ID (passport or national identity card) for verification purposes only.

Yes, you can request to port your phone number. Ask us for your RIO (Relevé d’Identité Opérateur) code and provide it to your new provider to keep your phone number, free of charge.

Your line is suspended on the expiration date. You have 3 days to renew your line, otherwise it will be made available for recycling by the operator.

If you don’t want to lose your phone number, make sure to extend/renew your plan prior to its expiration.

No, any unused data is lost, as everything is reset at the beginning of each month.

• Activation and Early Cancellation Refunds

Once the scheduled activation date is reached, the SIM or eSIM is automatically activated. As a result, the current month will be fully charged even if the service has not yet been used. If a refund is requested within the first 15 days from activation, only the unused months will be refunded.

• Refunds for Service Issues

If a service failure is reported to Connectivity and cannot be resolved within a maximum of 48 business hours, the customer is entitled to request a refund for the unused period.

Your plan will run on the SFR network. You can view the coverage map here:
https://www.sfr.fr/reseau/carte-couverture-reseau-mobile.html

Depending on your plan, the speed of our network is the one of SFR 4G or SFR 5G, you can navigate up to 300Mbps depending on the signal strength.

Upon your purchase you will be sent a purchase ticket. If you need a formal invoice just contact us at support@connectivityglobal.com

If you lost/broke your phone or deleted the eSIM by accident, you will need a new QR code to reinstall it.

You can request one by emailing us at support@connectivityglobal.com.

Note that the new QR code has a cost of 5€.

As per the operator’s policy, a person is limited to 3 phone lines at most.