Check your device’s compatibility with eSIM by following the instructions here.

Don’t worry, this could be that your APN has not been set automatically. This is the most common issue when switching carriers. Here is how to solve it:

FOR SIM:

SETTING FOR ANDROID:

Go to: Settings / Mobile Networks / APN (Access Point Name).

Create a new APN with the following settings:

• Name: FI
• APN: fi.omv.es
• APN Type: default,supl,dun
• MVNO Type: IMSI
• MVNO Value: 2140606

SETTING FOR iOS IPHONE:

Go to: Settings / Mobile Data / Mobile Data Options, and configure:

MOBILE DATA field:

• APN: fi.omv.es
• Username: (leave it blank)
• Password: (leave it blank)

1. Turn off the phone, leave it off for 5 seconds, and turn it back on.

2. If the issue persists, try inserting the SIM card into another device to see if it picks up a signal.

FOR eSIM (Unlimited plan):

SETTING FOR ANDROID:

Go to the menu: “Settings” > “Connections” > “Mobile networks” > “Access point names” and press “Add” or “+” (depending on your device model).

Enter the following data:

Name: you can enter any name, for example: INTERNET

APN: airtelwap.es

MCC: 214

MNC: 01

Authentication type: PAP

APN type: default

APN protocol: IPv4

APN roaming protocol: IPv4

1. Save the APN settings from the corresponding menu option.
2. Select the APN settings you just created in “Settings” > “Connections” > “Mobile networks” > “Access point names”.
3. Activate “Mobile data” to browse the Internet.

SETTING FOR iOS IPHONE:

1. Go to the menu: “Settings” > “Mobile data” > “Mobile data network”.
2. Type airtelwap.es in the “Access point” field under Mobile data. You do not need to fill in any other fields.
3. Press “Back” to save Save the APN settings and return to the “Mobile data” screen.
4. Activate “Mobile data” to browse the Internet.

FOR eSIM (60GB, 80GB and Unlimited with International Calls plans):

SETTING FOR ANDROID:

1. Find Access Point Names
   Go to Settings
   Go to Connections
   Go to Mobile Networks
   Go to Access Point Names
2. Create a new Acess Point Name
   Click on Add
   In “Name” put Connectivity
   In “APN” put internet
   Leave everything else blank
3. Save Access Point Name
   Click on the three dots and hit “Save”
   Click on the field next to the created APN to activate it
   Restart the device

SETTING FOR iOS IPHONE:

1. Delete old profile (if there is any)
   – Go to Settings – General – Profiles (older iPhones) or
   to VPN & Device Management (newer iPhones)
   – Enter the profile, click on “Delete profile” and enter
   your PIN to delete it.
   – If you don’t see any profiles, there means there isn’t
   any currently
2. Install APN
   – Make sure you are connected to the WiFi with
   internet access
   – Through Safari or Chrome go to the link below and
   download the profile
   https://iphone.likestelecom.com and click “Allow”
   – Go to Settings – Downloaded Profile or Settings –
   General – VPN & Device Management. enter the
   profile and insert your PIN to install it
   – Click on “Install” on the top right, then the same on
   the bottom of the screen and finally on “Ok”
3. Configure APN
   – Go to Settings – Mobile Data/Cellular – Mobile
   Network
   – On both “Access Point Name” fields write internet
   – Leave other fields empty
   – Restart the device

If the issue persists, you can email us to support@connectivityglobal.com or send a WhatsApp message to this phone number:+34681916322.

Thank you for your patience!

If you have picked up your SIM card and completed the activation purchase, it will be activated in 30 minutes.

If you purchased an eSIM, we will send you the activation QR code with instructions to your email within a maximum of 2 hours during our business hours (Monday to Friday, from 9 a.m to 5:30 p.m.). Central European Time (CET)

Note that if you activate an eSIM outside of business hours, including during the weekend, it will be activated on the next business day in the morning.

You only need a local SIM or eSIM if you’re going to stay in the destination country for more than three months, as roaming solutions are not designed for long-term use. That’s why many international students and long-term visitors choose a local SIM or eSIM that is easy to activate and compliant with EU regulations.

According to the EU “Roam Like at Home” regulation (Regulation EU No 531/2012, amended by Regulation EU 2017/920), operators can require you to prove that your main residence or stable links are in the country where your mobile contract is registered. If you stay abroad longer than the allowed period, the origin operator may apply a fair-use policy or additional charges.

If your Connectivity plan is about to expire, you can renew it to keep your line. To do so, select the plan you currently have and indicate during the purchase process that it is a renewal by ticking “Extend an existing Spain Connect SIM/eSIM”.

Note that the renewal must be done before your line expires during business hours, otherwise we cannot guarantee we will be able to renew the same prepaid number.

If you don’t renew before the expiration date, the line will be suspended and you won’t have access to your plan’s benefits anymore.

Data resets on the first day of every month independently of when your line was activated, as we work on a calendar-month basis. 

Note that data left over at the end of the month does not carry over to the next month.

If your plan includes cumulative data, any unused data at the end of the month is automatically carried over to the next month.

For example, if you have 30 GB and use only 15 GB, you’ll start the next month with 45 GB.

You will be able to continue surfing but at a lower speed. This plan doesn’t allow refills. You will be back with full speed on day 1 of the month

Roaming in Zone 1 EU is included in all of our plans. The full list of countries covered is: Austria, Belgium, Bulgaria, Croatia, Czechia, Cyprus, Denmark, Estonia, Finland, France, French Guiana (French Caribbean), Germany, Gibraltar, Greece, Guadeloupe (French Caribbean), Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique (French Caribbean), Mayotte Island, Monaco, Netherlands, Norway, Poland, Portugal, Reunión, Romania, Slovakia, Slovenia, Sweden and the Vatican.

All SIMs and eSIMs have roaming activated by default, except for the eSIMs with the XL plan. If you have that plan, you need to request roaming activation for your trip here.

Usage in a country not listed will result in excess charges that will lead to the suspension of the service until they are paid. Minimum excess fee is 5€.

We work with different networks for our plans, but you can always check your coverage according to the tariff you are buying. In each product you can see as the last feature the network it uses.

Vodafone: https://vodafone.estufibra.com/

Movistar: https://www.movistar.es/tarifas-moviles/cobertura-movil/ 

You can call from Spain to: Germany, Great Britain, Denmark, Finland, Greece, France, Ireland, Iceland, Netherlands, Sweden, Norway, United States, Canada, Italy, Poland, Hungary, Romania, Austria, Slovakia, Czech Republic, Lithuania, Croatia, Kazakhstan, Russia, China, South Korea, Japan, Hong Kong, Brazil, Colombia, Argentina, Mexico, Panama, Portugal, Paraguay, Belgium, Bulgaria, Cyprus, Slovenia, Israel, Liechtenstein, Luxembourg, Andorra, Costa Rica, Slovenia, Estonia, India, New Zealand, Peru, Dominican Republic, Singapore, Switzerland, Thailand, Taiwan, Uruguay, Venezuela, Morocco

Any other call will result in additional charges that if not paid will lead to the suspension of the line.

If you would like to keep your line, you can renew it. To do so, select the plan you currently have and indicate during the purchase process that it is a renewal by ticking “Extend an existing Spain Connect SIM/eSIM”.

Note that the renewal must be done before your line expires during business hours, otherwise we will not be able to renew the same prepaid number.

If you don’t renew before the expiration date, the line will be suspended and you won’t have access to your plan’s benefits anymore.

Your phone plan is suspended on the day it expires and it remains like this until it is renewed. If the plan is not renewed in 3 days after its expiration, the line is made available to be recycled.

If you have a SIM, you can download the app MIO – Mi Operador from the Play Store or Apple Store to check on your usage – just sign in with your Spanish number!

If you have an eSIM, please contact directly via WhatsApp or via email to our technical support. They will give you the information. At the moment we do not have an application developed to check consumption, we are working on it!

Since our lines are prepaid, they are under our company’s name.

To request a change of ownership of your line to your name, please contact us at support@connectivityglobal.com with the following information:

• Name and surnames
• Document type (NIE/DNI/Passport) – note that for SIMs only NIE/DNI are accepted
• Document number
• Copy of document front and back
• Address in Spain

No, the data allowance for all plans is reset on the 1st day of each month independently if all of it was consumed or not.

Upon your purchase you will be sent a purchase receipt. If you need a formal invoice just contact us at spainconnect@connectivity.es

To activate your eSIM, we will need your parent or legal guardian to send us an email confirming their consent to the activation and use of the SIM card by you with an attached clear copy of their official ID (passport or national identity card) for verification purposes only.

eSIMs can only be activated in Spain or in the covered roaming zone (EU Z1). If you are activating your line in the roaming zone, contact us to ensure that roaming for the line is enabled.

• Activation and Early Cancellation Refunds

Once the scheduled activation date is reached, the SIM or eSIM is automatically activated. As a result, the current month will be fully charged even if the service has not yet been used. If a refund is requested within the first 15 days from activation, only the unused months will be refunded.

• Refunds for Service Issues

If a service failure is reported to Connectivity and cannot be resolved within a maximum of 48 business hours, the customer is entitled to request a refund for the unused period.

As per the fair usage policy of the operator, data usage is capped at 40GB per day.

As per the operator’s policy, a person is limited to 3 phone lines at most.