If your If your purchase was a plan extension, it was automatically processed, and your end date has already changed. Thank you for staying with us!
If your purchase was an activation and you’re new in Connectivity, please read the following information and welcome!
If your ID validation was approved
You will receive the QR code shortly after your purchase. Once it’s activated on the platform and the shipment is processed.
If your ID validation was pending or declined
Our customer service team will contact you within the next two business hours to validate your ID and manually activate your product.
Activation and delivery of the eSIM will take place shortly after validation.
If any question or doubt you can contact us on support@connectivityglobal.com