Terms and Conditions

These Terms and Conditions constitute a legally binding agreement (“Agreement”) made between you and Connectivity Global SL. , concerning your access to and use of our website or mobile application (the “Application”). You agree that by accessing the Application, you have read, understood, and agree to be bound by all of these Terms and Conditions Use.


Supplemental terms and conditions or documents that may be posted on the Application from time to time also form part of these Terms and Conditions. We reserve the right, in our sole discretion, to make changes or modifications to these Terms and Conditions at any time and for any reason. We may alert you about any changes by updating the “Last updated” date of these Terms and Conditions and you waive any right to receive specific notice of each such change.

It is your responsibility to periodically review these Terms and Conditions to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms and Conditions by your continued use of the Application after the date such revised Terms are posted.

The service provided by the Application is not intended for use by any person or entity in any jurisdiction or country where such use would be contrary to law or regulation. Accordingly, those persons who choose to access the Application from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

1. eSIM service

Connectivityglobal.com (Connectivity) sells prepaid and postpaid eSIM with data service plans based on eSIM technology (the “Service”). Connectivity may be reselling the Service through a Partner or an Agent.

2. Terms of service

2.1. Registration

2.1.1. The customer may register for the Service through our website, on our Connectivity eSIM App or via other partners or agents.

  2.1.2. The customer must provide a verifiable email address to register. Additionally customers may upload their profile photo. Such information can be provided voluntarily.

  2.1.3. The customer must accept the General Terms and Conditions and the Privacy Policies to register for the Service.

2.2. Purchase and Activation
2.2.1. Connectivity may restrict the availability of plans to some countries. Customers can search, select and purchase our plans on our website, on the Connectivity app, or through our partners and agents.

  2.2.2. By purchasing the Service, customers acknowledge that they have an unlocked, eSIM-compatible device, which is a prerequisite for the Service.

  2.2.3. On purchase, customers must download the eSIM onto the customer device in order for the data plans to be configured as per your order. The downloaded eSIM shall continue to remain on your device after credit has been expended or your plan has expired. Customers can choose to remove the eSIM in their phone settings at any time, but we recommend that the customer do not remove eSIM until their plan has been depleted or expired and the customer is not willing to purchase additional data plans for future needs.

  2.2.4. To implement Service, the customer must first download the eSIM, then activate the data plan attached to the eSIM in order for service to commence. This downloading eSIM and the activation of the plans may require stable internet connection.

2.3. Duration and Termination
2.3.1. The Service shall commence immediately following a successful download of eSIM and activation of the data plan associated with the eSIM.

  2.3.2. The duration of the Service will be as per the terms of the plan purchased.

  2.3.3. The Service will terminate either on full consumption of plan or expiry of duration of the plan, whichever is earlier.

  2.3.4. Connectivity may suspend the Customer’s use of the Service in case of breach of customer obligations mentioned below, with or without any notice. Connectivity reserves the rights close the account(s) of any Customer and to request proper payment if the Customer attempts to use promotions and referrals for the Services (the “Program”) in a questionable manner or breaches any of these Terms & Conditions or is in violation of any law, statute or governmental regulation.

2.4. Engagement 

2.4.1. The Service is provided on an “as is” and “as available” basis. Connectivity shall use reasonable steps to make the Service available to you at all times, contingent upon our and/or our service provider’s ability to maintain network capacity and connection availability. However because Connectivity relies on technology and networks provided by its partners, Connectivity cannot guarantee network coverage, quality or availability of the Service.

  2.4.2. Connectivity partners with other entities to provide the Service. Connectivity is under no obligation to inform the customer if it uses services from such partners. Customers agree to comply with Terms and Conditions of our partners as well.

 2.4.3. Availability of Service depends on our partners’ ability to maintain network capacity and connection availability, for which there are no guarantees.

2.5. Customer Obligations

2.5.1. Customer agrees to use the Service in compliance with these Terms and Conditions and to be responsible for all use of the Service.

  2.5.2. Customers agree to submit true, accurate, and complete registration information, and to keep such information up-to-date.

  2.5.3. Customer agrees to keep the password confidential and will be responsible for all use of the account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is objectionable.

  2.5.4. Customer agrees to use the Service in accordance with all applicable laws and regulations of the home nation, the country of residence, and the country in which the customer is present.

  2.5.5. Customer agrees that the Service shall be used for personal consumption only.

  2.5.6. Customers agree that the Service shall not be used to engage in any action that is abusive, illegal or fraudulent or that causes the Network to be impaired or damaged.

  2.5.7. Customer agrees that the credits, promotions and referrals for the Services (the “Program”) shall not be used to undermine the fairness, integrity or legitimate operation of the Program, including but not limited to, creating fake accounts or using fictitious identities to participate in the Program or receive Reward. Connectivity, in its sole discretion, reserves the right to disqualify the customer from the Program and future use of our Services.

  2.5.8. Customer agrees that Connectivity may suspend the Service in case of breach of the above obligations, and that the Customer will continue to be liable and shall pay all charges due under these Terms and Conditions in respect of the suspended Services. Do note that any attempt to deliberately damage or undermine the legitimate operation of the Services and the Program may be in violation of criminal and civil laws. Connectivity reserves the right to seek remedies and damages (including attorney fees) to the fullest extent of the law, including criminal prosecution.

3. Payment Terms

  3.1. The customer may register and buy the eSIM on our  App.

  3.2. All eSIMs are prepaid and prices are inclusive of any indirect taxes, unless specified otherwise. Indirect Tax will be levied on the basis of the zip code shown in the billing information related to the Credit Card Payment.

  3.3. Indirect Taxes means sales tax, value-added tax, and any similar levies or taxes imposed by government entities at the time of sale of Plans.

4. Returns and Refunds Policy

4.1. Customers will be charged upon the purchase of eSIM.

4.2. Customers may request a refund or a change prior to the installation and activation of the eSIM or there is a known technical problem originating from Connectivity after activation of eSIM.

 4.3. Any complaints or feedback about the Service can be sent to our WhatsApp channel, send us a message on our website or email esims@connectivityglobal.com.

4.4. Once the complaint or feedback is received, it will be internally evaluated to confirm the request for a reward or refund.

4.5 If the reward or refund request is approved, the customer may receive a money refund through the original payment method used for the purchase or, alternatively, a coupon for future use within our application. The customer can choose the option that suits them best.

5. Governing Law and Legal Compliance

  5.1. The Terms shall be governed by the laws of Spain, without reference to conflicts of law principles. All claims and disputes arising under or relating to the Terms are to be settled by binding arbitration in Spain or another location mutually agreeable by the parties.

  5.2. Other mandatory rules, regulations and laws of other States or countries may also apply to your use of the Services.

  5.3. We may be required to collect certain  personal information from you in order to comply with legal and regulatory requirements. If we request such information from you and indicate that this is for legal or regulatory compliance, then you agree that you will provide us with the true and accurate information requested. Our use of your personal information is subject to the terms of our Privacy Policy (see below).

6. Intellectual Property Rights

Except as otherwise indicated, the Web and Application is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Application (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of the United States, foreign jurisdictions, and international conventions. The Content and the Marks are provided on the Web and Application “AS IS” for your information and personal use only. Except as expressly provided in these Terms and Conditions, no part of the Application and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

If you are eligible to use the Web Application and Mobile Application, you are granted a limited license to access and use the Application and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to the Website, Application, Content, and the Marks.

7. Privacy Policy

We take our customers’ privacy seriously. Please review our Privacy Policy available in mobile and website. By using the Application, you agree to our Privacy Policy, which is incorporated into these Terms and Conditions.

We may be compelled to disclose your personal details where we are required to do so by a valid order of an authorized governmental representative or court order. The Terms of Use refer to our Privacy Policy, which also applies to your use of the Services.

For more information about terms and conditions

You can reach our team 24/7, 365 days a year. Just send a message to our email or our online chat:

  • Email: esims@Connectivityglobal.com
  • You can also text us at: +34623311480 (this line is operated 9.00 – 18.00 Central European Time)
  • All business enquiries should be sent to: esims@connectivityglobal.com

  Postal address:

  • Connectivity Global, S. L.
  • Diagonal 405 bis, 1º, 08008 Barcelona