If your If your purchase was a plan extension, it was automatically processed, and your end date has already changed. Thank you for staying with us!
If your purchase was an activation and you’re new in Connectivity, please read the following information and welcome
If your identity verification was approved:
You will receive the QR code within half a day during working hours in Spain, after your purchase.
If your identity verification is pending or was declined:
Our customer service team will contact you within the next two business hours to validate your ID and manually activate your product.
Activation and delivery of the eSIM will take place after validation.
If you have any questions or doubts, feel free to write to us at support@connectivityglobal.com